Express to UK but delivered to Canada : Help

[Curran]

Had a very important package going Global Express to England.

 

Package is clearly labeled 'United Kingdom' and postal coded GB for Great Britain.

Was notified it cleared Customs in Canada and processed for delivery 2 days ago.

 

2 hours of phonecalls to USPS international=

1) Nice woman with Michigan accent that said the system won't let her enter an inquiry yet, call back tomorrow. So I did...

Day 2:

2) Total tool named 'Hero' that asks "have you tried tracking it online" and then says, "let me put you on hold" and hangs up.

3) Kid you not....one of the most stoned people I have ever talked to.....

Named "Robert". High as a kite, yet totally nice, and with a LOTof help and repeating by me and checking his spelling...opened up a case.... Only he'd never opened up a case on a package going to one country ending up past customs in another. He wasn't sure whether it should be a Canadian 'Inquiry' or a Great Britain 'Inquiry'

 

These are some very important items.

Anyone here have some wisdom to share how I can do more than just sit back and wait?

 

Bound for London. Ended up in Toronto. If I didn't know better, I'd say Barry H. hijacked them.

 

Curran

[pcfarrar]

Have you put the tracking number in http://www.parcelforce.com to see what it says UK side?

[Gunome]

Hello Curran,

 

Are you sure of your tracking number ?

May your number is the one of another parcel for Canada ?

 

Sound strange that the parcel cleared Customs in Canada and processed for delivery 2 days ago without anyone noticing it :?

[Curran]

Peter: Thanks for that. Parcelforce simply says "Accepted". No idea what to take from that.

 

Sebastien: Yes. Quite sure. So is the post master and everyone else locally + the stoner and the nice woman at USPS International.

They all seemed speechless that this package got past Canada Customs.

[drbvac]

Don't be surprised - they may think its a terrorist plot and sending stuff to Canada - I use UPS or Fed Ex - and knock on my head - so far so good .

[pcfarrar]

  Curran said:

Peter: Thanks for that. Parcelforce simply says "Accepted". No idea what to take from that

 

Accepted is the first stage, Keep checking Parcelforce for updates.

 

I had a package EMS from Japan that was sent to the USA instead of the UK. It took a few days but it was eventually redirected.

[Jean]

This terrified me. I won't send anything internationally.

[Curran]

Peter,

 

Thanks. The reassurance helps. This is a new one, as I've had things stuck, held, or disappear into customs for up to 30 days.... but never slip into the wrong country going the wrong direction.

[Dr Fox]

Curran

 

I am so sorry but can't get past 'Robert the stoner:rotfl:' Sounds like a USPS medieval punisher.

No! serious now, this is the subject I opened a post on recently. It has always been my nightmare.

Hope you get a speedy resolve.

[b.hennick]

Hey Curran:

I live in a suburb of Toronto. If you want me to pick it up and take it home or send it some where I am available. Just let me know what I can do.

[Curran]

Hi Barry,

 

I hope it will right itself easy enough without getting you involved.

Given how fine the contents are, I think if you took them home- you'd keep them. I was merely agent on the sale of these excellent items.

 

I just didn't need the headache on a week like this. I was not making up the part about Robert the Stoner. Totally nice fellow, but so high that he could touch the Moon.

USPS has gotten to be a very bad joke, and this is the goofiest experience I've had with them in 15 years of mailing things internationally.

[tony edmunds]

Hi Curran

Be aware that EMS parcels reaching the UK ( and I belive other countries) get allocated a new tracking number,you need to know the original number plus the new one to track your items.

Also it's quite possible that a completely different parcel has had your tracking number allocated in Canada. This is the problem with using tracking numbers without addresee/ senders names.

I had a daisho tsuba set lost in the UK system for three months before I tracked it down at a parcelforce Depot!

 

Good luck I hope you sort it out.

Regards

Tony

[Brian]

I'm betting that the parcel is actually in the UK, and that the error is on the pc showing it is in Canada. I have seen it before that the tracking shows incorrect info, and the parcel is fully on track to where it is supposed to go. More likely that someone input the wrong country than that multiple people could not detect the wrong country on the address.

I suspect you will find it has cleared the UK customs and not Canadian. Holding thumbs I am right.

 

Brian

[Dr Fox]

Curran

 

I am in the UK and better placed to make enquiries into our systems here.

I would respond to any help request you might make.

This I am sure, would apply to many members in all parts of the UK.

[Soshin]

Hi Curran,

 

Reading this topic I was looking for a final update from you to see how this drama turned out. Was the item lost to the great white north of Canada? I hope everything turned out alright. I never had this much trouble shipping internationally via USPS using priority or express services. Since I stopped selling on eBay and my website I will likely not be shipping very often as I onced did.

[templar44]

Curran I had a sword kept by Canada customs for longer than usual and got to know some of them quite well as I phoned them every day. Sometimes twice a day. I don't think they realized how squeaky a wheel could get. I think that being a member of the police service in Toronto also helped somewhat. I still have the names of the customs officials somewhere. If you need a hand give me a shout.

 

Tony Martin

[Adrian]

  Brian said:

I'm betting that the parcel is actually in the UK, and that the error is on the pc showing it is in Canada. I have seen it before that the tracking shows incorrect info, and the parcel is fully on track to where it is supposed to go. More likely that someone input the wrong country than that multiple people could not detect the wrong country on the address.

I suspect you will find it has cleared the UK customs and not Canadian. Holding thumbs I am right.

 

Brian

 

 

I'd also say that this version is by far the most probable. Actually sending the package to the wrong country sounds a bit extreme.