Registration problems

[Stoney]

Hi Everyone,

I have tried and tried to register with AOI-ART online auctions, and I just keep getting rejected. What am I doing wrong? I have enabled cookies for this site and also for the auction site. I enter all the required fields and it just keeps coming up INPUT PROBLEM. I have wanted to bid on quite a few of their items. Quite frustrating. Can anyone help me please? Thankyou.

[eternal_newbie]

From a purely tech support perspective, based on a cursory glance at the registration form (I registered with them a while ago but didn't have any problems):

 

Check your email spam box to make sure they didn't actually register you but just failed to display the confirmation.

 

Check the inputs you are entering to ensure that they are all within the restrictions (less than x characters, more than x characters etc).

 

Try changing the userID you are trying to register with as it may already be in use.

 

Make sure you are only using digits in the phone number field.

 

Make sure you're not using an invalid date (e.g. 31st September).

 

If you're using any special characters in your password, try replacing them with numbers and/or letters (some sites only allow alphanumeric passwords). Only do this if nothing else works as it makes your account less secure! Also, the most widely accepted password lengths online seems to be between 6 and 12 characters, so if yours is longer or shorter you could try adjusting it.

 

Edit: just thought of another one - try a different internet browser.

 

 

P.S. And if you do figure it out (or someone else provides the answer), the etiquette for asking for technical help online is to make sure you post the result here so that a) nobody else spends time trying to help out and b) anyone searching for the problem in the future knows how to fix it.

[Jim P]

Hi Chad, Or if all else fails try sending Tsuruta san a email ? http://www.aoijapan.com/contact

[Stoney]

Thanks Rohan for your advice. Thanks Jim, I have sent an e-mail to Tsuruta san, to get this problem sorted.

[Stoney]

Hi,

Just letting you know I received a very prompt e-mail from Aoi - Art guiding me through the process of registration. I retried and was accepted. But, I just want to add for Rohan. I changed the user ID I was trying to get. Once I did this I was accepted straight away. Someone else must have that ID and that is why I was not accepted in the first instance. Thanks alot Rohan and Jim. Cheers.