My first post on NMB and something of a sanity saver for me...
My first ever purchase from Aoi Art, a reasonably priced Nihonto for a midlander, was shipped on the 18th Jan arriving into the Coventry International Hub on the 21st Jan. It has shown as a tracking event 'Awaiting clearance - information needed from addressee' since this date.
I patiently waited for 7 days before contacting Parcelforce who we're appalling in their lack of interest to help. I then contacted HMRC who gave me an email and phone number for UPS who are supposedly clearing this through customs on their behalf.
Since then I have sent 2 x emails and spent 3 days redialling the same number, which quite blatantly is never going to be answered.
There has been no contact from anyone in nearly 2 weeks. Is it normal to have to wait 2 weeks+ without contact?
Looking at it now I didn't do half as much quality research as I should have and the last 2 weeks have been a steep learning curve...
I know this thread is very old but after reading the posts on here and the great information within the Importing/exporting and customs queries and advice thread I am fully prepared for when I am contacted, however I have no idea when that may be...
Any advice/comments would be grately appreciated.
